Effective Date: [5-1-26]
Last Updated: [5-1-26]
Welcome to Verified Card Grading (“VCG,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share information when you use our mobile application, website, and related services.
By using our app or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Account Information
When creating an account, we may collect:
- Name
- Username
- Email address
- Password
- Profile image
- Shipping address
- Billing information
Collection & Marketplace Information
When using our collection or marketplace features, we may collect:
- Trading card images
- Card details and descriptions
- Pricing information
- Purchase and sales history
- Wishlist and saved items
- Collection statistics
Grading Submission Information
When submitting cards for grading, we may collect:
- Card submission details
- Declared card values
- Shipping information
- Tracking information
- Order history
- Submission images and notes
Payment Information
Payments may be processed through third-party payment providers such as Stripe, Google Play Billing, or other secure payment processors.
We do not directly store full payment card information on our servers.
Device & Usage Information
We may automatically collect:
- Device type
- Operating system
- App version
- IP address
- Browser type
- Mobile carrier
- Usage analytics
- Crash reports
- Performance data
Push Notification Data
If enabled, we may send:
- Order updates
- Marketplace alerts
- Promotional notifications
- New feature announcements
- Grading status updates
You may disable notifications at any time in your device settings.
2. How We Use Your Information
We use collected information to:
- Provide and improve app functionality
- Process grading submissions
- Manage user collections
- Facilitate marketplace transactions
- Verify accounts and prevent fraud
- Process subscriptions and payments
- Respond to customer support requests
- Improve security and performance
- Send important updates and notifications
- Personalize user experiences
3. Marketplace Transactions
Users may buy and sell trading cards and collectibles through our platform.
We may monitor listings, transactions, and account activity to:
- Prevent fraud
- Detect scams
- Enforce marketplace rules
- Improve buyer and seller safety
We reserve the right to remove listings or suspend accounts that violate our policies.
4. Subscription Services
Certain app features may require a paid subscription.
Subscriptions may include:
- Expanded collection storage
- Premium marketplace tools
- Enhanced grading features
- Exclusive app functionality
Subscriptions automatically renew unless canceled through your Google Play or Apple App Store account settings.
5. Sharing of Information
We do not sell your personal information.
We may share information with:
- Payment processors
- Shipping providers
- Analytics providers
- Fraud prevention services
- Cloud hosting providers
- Legal authorities when required by law
6. Data Security
We implement reasonable security measures designed to protect your information from unauthorized access, misuse, or disclosure.
However, no system can guarantee complete security, and users provide information at their own risk.
7. User Content
Users may upload:
- Photos
- Videos
- Marketplace listings
- Comments
- Profile content
You retain ownership of your content, but you grant us a non-exclusive license to display and use uploaded content within the app for operational and promotional purposes.
We reserve the right to remove content that violates our guidelines.
8. Children’s Privacy
Our services are not intended for children under 13 years of age.
If you are under 18, you must use the app with permission from a parent or legal guardian.
We do not knowingly collect personal information from children under 13.
9. Data Retention
We may retain user information:
- As long as accounts remain active
- As required for legal obligations
- For fraud prevention purposes
- To resolve disputes
- For legitimate business operations
Users may request account deletion by contacting us.
10. Account Security
Users are responsible for:
- Maintaining password confidentiality
- Protecting account access
- All activity occurring under their account
Please notify us immediately of unauthorized account activity.
11. Third-Party Services
Our app may contain links or integrations with third-party services including:
- Google Play Services
- Stripe
- Analytics providers
- Social media platforms
- Shipping providers
We are not responsible for third-party privacy practices.
12. International Users
By using our services, you understand that your information may be transferred and stored in countries outside your own jurisdiction.
13. Your Rights
Depending on your location, you may have rights to:
- Access your information
- Correct inaccurate information
- Request deletion
- Object to certain processing
- Withdraw consent
To exercise these rights, contact us using the information below.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes become effective once posted within the app or website.
Continued use of the services after updates constitutes acceptance of the revised policy.
15. Contact Us
If you have questions regarding this Privacy Policy, you may contact us at:
Verified Card Grading
Email: contact@vcggrading.com
Website: VCGgrading.com
16. Grading Disclaimer
Verified Card Grading provides professional grading opinions based on internal grading standards and processes.
Grading outcomes are subjective opinions and may differ from other grading companies.
We are not responsible for:
- Market fluctuations
- Changes in collectible values
- Damage occurring during shipping by carriers
- User packaging errors during shipment
Users are encouraged to properly insure all shipments.
17. Marketplace Disclaimer
VCG may provide marketplace features connecting buyers and sellers.
While we may implement fraud prevention measures, we cannot guarantee:
- Buyer or seller conduct
- Item authenticity unless explicitly verified
- Delivery timelines
- Transaction outcomes
Users transact at their own discretion and risk.
If you have any questions or concerns about these Privacy Policy, please reach out to us at contact@vcggrading.com.